Metro PCS Cell Phone Service Review
I recently switched cell phone providers thinking that Metro PCS would give me a better deal. I’ve seen Metro PCS posted on billboards and online advertisements stating that their cheapeast phone plan with unlimited local calling and text is only $30 a month. I figured I would try it out since it sounded like something that might fit my budget.
I decided to sign up for the $35 a month plan because it included unlimited long distance calling and texts. After taxes, it turns out to be about $43 a month. While first trying to activate my phone, the customer service was not very good. Apparently they had a problem with the computer system and they told me I had to go to a Metro PCS store to have it activated. I understand that problems can happen and I was very patient and courteous about it.
I decided just to wait a couple hours and call back. The lady on the phone was very hard to understand because of her accent and I had difficulty understanding how to activate the phone. Finally, the computer systems were running so she was able to activate the phone.
After a week or so of using the phone, I noticed some defects. While I am texting to someone, it sometimes says “message failed”. Then there are times when I send a text message and the recipient will not receive the text message until the next day. It also messes up the times that the messages are sent. I called Metro PCS to explain the situation. I was hung up on several times in an attempt to speak to a human customer service representative. I spent about two hours on the phone trying to speak to someone. I called from both my house phone and my cell phone. Each time I called, I was hung up on. So, needless to say, the customer service is very poor.
After many attempts, I was able to reach a man who explained to me that I cannot return the phone because I had already used it for one hour of airtime. Well, if that is their policy, then fine. I did not complain to him. I barely could understand his accent. It makes it difficult when it’s hard to communicate.
After a few weeks of having this phone, I am realizing that I made a bad mistake by switching to Metro PCS. I do like that there is no contract and that your first month of service is free, but I’ve done research and have heard from other people that there are much better cell phone service providers out there that do not require a contract to sign up for their service.
Here is another negative thing about Metro PCS. You have a few options to pay your bill. One of the options is going to the store to pay directly. I went to the store to pay directly and they charged …